{"id":5470,"date":"2024-10-08T16:20:34","date_gmt":"2024-10-08T21:20:34","guid":{"rendered":"https:\/\/farmacialha.com\/veterinaria\/?page_id=5470"},"modified":"2024-10-11T15:01:02","modified_gmt":"2024-10-11T20:01:02","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/farmacialha.com\/veterinaria\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5470\" class=\"elementor elementor-5470\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-134b6cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"134b6cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b106df\" data-id=\"2b106df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b00469d elementor-widget elementor-widget-heading\" data-id=\"b00469d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfEn que te podemos ayudar?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed23867 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed23867\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-150ac41e\" data-id=\"150ac41e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcdcd15 elementor-widget elementor-widget-spacer\" data-id=\"fcdcd15\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31b18278 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"31b18278\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8331\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8331\" aria-expanded=\"false\">Sobre los medicamentos <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8332\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8332\" aria-expanded=\"false\">Pedidos<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8333\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8333\" aria-expanded=\"false\">Compra <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8334\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8334\" aria-expanded=\"false\">Cambios y devoluciones <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8335\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8335\" aria-expanded=\"false\">Ubicaci\u00f3n <\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8331\" aria-expanded=\"false\">Sobre los medicamentos <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8331\" tabindex=\"0\" hidden=\"false\"><h4>\u00bfLos medicamentos necesitan formula m\u00e9dica?<\/h4><p>Al momento de realizar el pago ser\u00e1 solicitada la formula m\u00e9dica, para finalizar el pedido.<\/p><h4>\u00bfCu\u00e1ntos medicamentos puedo comprar?<\/h4><p>La cantidad m\u00e1xima que puede agregar al carrito es de <strong>10 medicamentos.<\/strong><\/p><h4>\u00bfLos medicamentos tiene IVA?<\/h4><p>Nuestros medicamentos est\u00e1n <strong>exentos de IVA<\/strong>.<\/p><h4>\u00bfTengo que inscribirme para solicitar el domicilio de mis medicamentos?<\/h4><p>No, solo se deber\u00e1n registrarse los profesionales de la salud.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8332\" aria-expanded=\"false\">Pedidos<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8332\" tabindex=\"0\" hidden=\"hidden\"><h4>\u00bfCon qui\u00e9n puedo comunicarme, si mi pedido presenta alg\u00fan problema?<\/h4><p>En caso de que el pedido tenga alguna dificultad o demora en la entrega, podr\u00e1 comunicarse al n\u00famero <strong>(300) 2085857.<\/strong><\/p><h4>\u00bfQu\u00e9 puedo hacer si no estoy en el momento de la entrega de mi pedido?<\/h4><p>Usted recibir\u00e1 una llamada por parte del domiciliario de FarmaciaLHA indicando que su pedido ha llegado. En caso de no contestar, el pedido ser\u00e1 dejado en porter\u00eda o con la persona previamente autorizada. En caso de no obtener ninguna respuesta, el medicamento ser\u00e1 devuelto a FarmaciaLHA.<\/p><h4>Mi pedido no est\u00e1 en la cobertura de Farmacialha, \u00bfD\u00f3nde puedo realizar mi pedido?<\/h4><p>Si desea pedir medicamentos afuera del \u00e1rea de cobertura, puede ingresar a <a href=\"https:\/\/lha.com.co\/nuestros-distribuidores\/\">https:\/\/lha.com.co\/nuestros-distribuidores\/<\/a> y conocer los distribuidores autorizados.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8333\" aria-expanded=\"false\">Compra <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8333\" tabindex=\"0\" hidden=\"hidden\"><h4>\u00bfEs seguro comprar medicamentos a trav\u00e9s de su p\u00e1gina web?<\/h4><p>S\u00ed, nuestra plataforma cumple con todas las regulaciones de seguridad y privacidad de datos, para garantizar que las compras sean seguras. Adem\u00e1s, todos nuestros medicamentos tienen registro <strong>INVIMA.<\/strong><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8334\" aria-expanded=\"false\">Cambios y devoluciones <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8334\" tabindex=\"0\" hidden=\"hidden\"><h4>\u00bfQu\u00e9 debo hacer para solicitar el cambio de alg\u00fan producto o devolverlo?<\/h4><p>Por razones de seguridad y salud, no se aceptan devoluciones de medicamentos. Exceptuando defectos de f\u00e1brica o de calidad como, olor, color y cantidad total de medicamento.<\/p><h4>\u00bfQu\u00e9 plazo tengo para devoluciones?<\/h4><p><strong>24 horas<\/strong> despu\u00e9s de haber solicitado el cambio.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8335\" aria-expanded=\"false\">Ubicaci\u00f3n <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8335\" tabindex=\"0\" hidden=\"hidden\"><h4><strong>\u00bfNo estoy ubicado en Bogot\u00e1, d\u00f3nde puedo comprar mis medicamentos? <\/strong><\/h4><p>Tenemos cobertura en los siguientes municipios aleda\u00f1os a Bogot\u00e1. Bojac\u00e1, Cajic\u00e1, Ch\u00eda, Choach\u00ed, Cogua, Cota, El Rosal, Facatativ\u00e1, Funza, Gachancip\u00e1, La Calera, Madrid, Mosquera, Nemoc\u00f3n, Sibat\u00e9, Soacha, Sop\u00f3, Subachoque, Tabio, Tenjo, Tocancip\u00e1, Zipac\u00f3n y Zipaquir\u00e1.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfEn que te podemos ayudar? Sobre los medicamentos Pedidos Compra Cambios y devoluciones Ubicaci\u00f3n Sobre los medicamentos&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"class_list":["post-5470","page","type-page","status-publish","hentry"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":0,"sum_votes":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Preguntas frecuentes - Farmacia veterinaria LHA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/farmacialha.com\/veterinaria\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - Farmacia veterinaria LHA\" \/>\n<meta property=\"og:description\" content=\"\u00bfEn que te podemos ayudar? 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